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Moving Company Dispute
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Here is a previous question that was asked by *** (Identity withheld for privacy reason)


My family and I recently moved from California to North Carolina. We are in a dispute with them currently and we need a mediator. We’re in a dispute with the moving company. We hired them to move our 2 bedroom home worth of belongings. They sent us a truck from an unknown company that was too full to carry everything and we ended up having to leave some of our belongings behind. This company did not inform us that they were going to hire someone else, as an eight completely different company to pick our things up. We found out when a different company showed up, as we were watching them load the truck up we noticed that the side of the truck had a different name and phone number. However, they were using colonial Van lines paperwork. The company that colonial sent is called Cal-Van lines. They showed up without adequate space inside of their truck to move us. We were forced to leave things behind. 


When it came time to pay for our things, we were not paying Colonial Van lines, we were paying Calvin lines, and this is confusing because we did not hire Calvin lights. When we ask Cal them lines to please provide us with their paperwork showing their agreement with colonial to move our things they ignored us. Our main issue is that they sent us something inadequate and we were forced to leave things behind. In addition to that, they are not forthcoming and we felt very much manipulated and lied to along the way. One of the major flags was that prior to the pick up we actually removed many of our larger pieces of furniture from the list, we just gave it all away or got rid of it in some shape or form, and we informed colonial of this. However, the price still went up. They are claiming that this is due to weight and that this is a standard in the industry, however, it’s is an estimated weight and both parties know that it should change.
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