02-08-2023, 05:15 PM
Consumer Priority Service Terms of Service
• Protection Coverage
o Accidental TV Warranty
o Appliance Extended Warranty Protection Plan
o Camera Extended Warranty Protection
o Connected Home Coverage
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o Drone Extended Warranty Protection Plan
o Fitness Equipment Protection Plan
o Furniture Protection Plan
o Gaming Console Extended Warranty
o Headphones Extended Warranty Protection Plan
o Home Audio Extended Warranty Protection Plan
o Home Warranty Plans
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o Laptop Protection Plan
o Macbook Extended Warranty Protection Plan
o Medical Equipment Protection Plan
o Mobile Audio Extended Warranty Protection Plan
o Personal Transport Extended Warranty Protection Plan
o Power Tools Extended Warranty Protection Plan
o Pro AV Extended Warranty Protection Plan
o Smartphone Protection Plan
o Sunglasses Extended Warranty Protection Plan
o Tablet Warranty Protection Plan
o TV’s & Monitors Protection Plan
o Tire & Wheel Protection Warranty Plan
o Vacuums Extended Warranty Protection Plan
o Watches Extended Warranty Protection Plan
o Manufacturer Extended Warranty
Bosch Manufacturer Warranty
Electrolux Manufacturer Warranty
Frigidaire Manufacturer Warranty
GE Manufacturer Warranty
Haier Manufacturer Warranty
KitchenAid Manufacturer Warranty
LG Manufacturer Warranty
Samsung Manufacturer Warranty
SONY Manufacturer Warranty
Whirlpool Manufacturer Warranty
• Customers
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o Warranty Coverage Details
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o Out of Warranty Repair
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o AliExpress Warranty
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o Mercari
o FAQ
o HVAC Service
• Dealers
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o Dealer Referral Program
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o Shopify
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o CPS Warranty App for BigCommerce
o Commercial Appliance Extended Warranty
o Motorized Blinds and Shades Protection
o OTC Hearing Aid Warranty Coverage
o Call Center Services
o CYA Home Warranty Retail Card
o CPS Aftermarket
o OEM Warranty
o CPS Solar
o Accidental Coverage for K-12 and Higher Education
o Warranties for Open Box, Scratch & Dent, Store Returns, and Used Appliances
o CYA for Major Appliance Retailers
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o Professional Video & Lighting Extended Warranty
o Travel Product Protection
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Terms & Conditions
Monthly Service Plans
Electronics Protection Plan Terms and
Conditions
The Administrator of this Plan (Hereinafter “ADMINISTRATOR”), Consumer Priority Service, Inc., located at 3101
Emmons Ave Brooklyn NY 11235, agrees with the purchaser of this Plan (Hereinafter “OWNER”), to service products
that experience a mechanical breakdown, due to manufacturer’s defects in materials and workmanship, and normal
wear and tear that are the result of normal usage for a period selected by the OWNER. This Plan pays for parts and
labor for functional parts. Functional parts are those component parts that are critical to the performance of
the product’s essential function. ADMINISTRATOR will repair or replace the unit or any parts thereof, as required,
subject to the terms and conditions of this Plan.
This plan applies exclusively to products located in the single-family dwelling, individual condominium units,
individual apartment units, town houses, and/or modular home(s), located in the United and Canada, that you reside
in at the time of at the time of your enrollment in this plan.
THIS PLAN (HEREINAFTER “PLAN”) IS A LEGAL CONTRACT BETWEEN YOU AND THE
ADMINISTRATOR. COVERAGE INCLUDES ONLY THOSE ITEMS STATED AS COVERED, EXCLUDING
ALL OTHERS. IN ADDITION TO THE GENERAL CONDITIONS AND EXCLUSIONS STATED BELOW;
DEPENDING ON THE COVERAGE YOU SELECT AND THE ITEMS YOU CHOOSE TO INCLUDE IN THIS
PLAN, DIFFERENT TERMS, CONDITIONS, AND EXCLUSIONS MAY APPLY TO SPECIFIC PRODUCTS.
PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY.
General Conditions:
Along with the wording of original equipment manufacturers’ written warranty, the following terms and conditions
will apply:
a. Plan coverage is provided for authorized products only.
b. Plan coverage for all products begins on the 31st day of plan ownership. All claims placed within 30 days
from the date of purchase of your plan will be excluded from coverage.
c. If the covered product has been deemed too large to be shipped to the ADMINISTRATOR and the original
product manufacturer provides In-Home service during their coverage period, this Plan will provide InHome service at time of claim.
d. ADMINISTRATOR reserves the right to repair or replace the covered product with a comparable feature
model of like kind and quality. ADMINISTRATOR reserves the sole right to determine, according to the
terms and conditions of the Plan, whether a covered item will be repaired or replaced.
e. ADMINISTRATOR is not responsible for matching any feature of an existing item that does not contribute
to the primary function of that item.
f. Product replacement under this Plan will fulfill this agreement for the claimed product only. Once a
replacement/settlement has been released, there shall be no further obligations under this Plan for
said claimed product.
g. If no defect is found (no fault found) or service cannot be approved based on the terms and conditions of this
Plan, OWNER shall be responsible for service costs incurred.
h. ADMINISTRATOR, at its sole discretion, shall offer a replacement option of like kind and function or a
monetary settlement equal to the current market value (Hereinafter “CMV”) of the covered product
as determined by the ADMINISTRATOR.
Registration:
To register your Plan, visit www.cpscentral.com/fasc and click the “Register” button. If you prefer to register by
telephone with a representative, please call (800) 905-0443.
Transferability:
This Plan is not transferable to a subsequent owner.
Cancellation:
OWNER may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the
Plan and receive a full refund. ADMINISTRATOR may cancel this Plan for reasons, including but not limited to,
misuse of the product, unauthorized modifications to the product, non-residential or commercial use of the product.
If OWNER or ADMINISTRATOR cancels this Plan after thirty (30) days from the original purchase date but before
the annual coverage term ends, coverage under this Plan shall continue for the balance of the monthly period in which
this Plan is cancelled, and OWNER shall receive a refund of any advance payments for coverage less the cost of any
service received under this Plan, if any, that OWNER have made for the period of time beyond the monthly period in
which this Plan is cancelled.
To Arrange for Service:
For prompt service call (800) 905-0443. Please have your Plan information available so that our customer service
representative can assist you in scheduling proper authorized service for your covered product.
Service Reimbursements:
You may obtain and submit estimates of repair to ADMINISTRATOR for review and approval. All submitted
estimates must receive prior approval from ADMINISTRATOR before service has been performed in order to
qualify for reimbursement under this Plan. Please call (800) 905-0443 for assistance. Failure to properly follow this
procedure may delay or cause denial of your reimbursement request.
Service Call Fees:
OWNER shall be required to pay a Service Call Fee for each service request submitted. If your covered product
requires additional service related to the previous repair and within 30 days, OWNER shall not be responsible for an
additional Service Call Fee. No service shall be authorized by ADMINISTRATOR prior to Service Call Fee
collection. If your estimate for reimbursement has been approved but the Service Call Fee has not yet been
collected, the Service Call Fee will be deducted from the approved reimbursement amount. Service Call Fees vary
according to category and product. Please refer to your Plan details for more information.
Limit of Liability:
Each product has a specific limit of liability as indicated in the Limit of Liability section of each product category.
Coverage under this Plan will terminate for the remainder of the annual term for specific products if and when total
repair cost(s) for the covered product equals or exceeds the (Current Market Value (CMV) for that product
as determined by ADMINISTRATOR
a. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be held liable for any violations of federal, state
and local laws, regulations or guidelines prior to the beginning of the contract term and will not perform
repairs or replacements that violate any current federal, state and local laws, regulations or guidelines.
b. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be responsible or liable for secondary, incidental,
and/or consequential loss or damage resulting from the malfunction of any covered item, including, but not
limited to loss of income, utility bills, additional living expenses, personal and/or property damage.
c. ADMINISTRATOR, OBLIGOR and/or Insurer is not responsible or liable for any delay in service or
failure to provide service caused by conditions beyond ADMINISTRATOR, OBLIGOR and/or Insurer’s
control such as weather.
Binding Arbitration:
This Agreement will be governed by, and construed in accordance with, the internal laws of the State of New York,
without giving effect to the principles of conflicts of law that would require the application of the laws of any other
jurisdiction. Any legal action, suit or proceeding arising out of or relating to this Agreement or the transactions
contemplated hereby shall only be instituted, heard and adjudicated (excluding appeals) only in a state or federal court
located in New York, and each party hereto knowingly, voluntarily and intentionally waives any objection which such
party may now or hereafter have to the laying of the venue of any such action, suit or proceeding, and irrevocably
submits to the exclusive personal jurisdiction of any such court in any such action, suit or proceeding. Service of process in connection with any such action, suit or proceeding may be served on each party hereto anywhere in the
world by the same methods as are specified for the giving of notices under this Agreement.
General Exclusions: All Products
a. This Plan does not cover failure as a result of: surge, misuse, abuse, user induced damage, rust or corrosion,
mistreatment, including but not limited to, removal of parts and damage by people, pests, or pets, spilled
liquids (except for mobile electronics) or foreign objects found inside the equipment; repair of damage or
food loss caused by accident, theft, fire, flood, external causes such as, but not limited to, blown
fuses, inadequate electrical power, water and gas lines beyond the equipment, plugged drains, or any use of
the product not authorized by the manufacturer.
b. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects
such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
c. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the
covered product(s) including firmware or software.
d. Any loss occurring during the manufacturer’s warranty period and any loss due to failure to follow
the
manufacturer’s recommended maintenance, specifications or operating instructions during the term of this
Plan.
e. Any loss resulting from collision with another object or any damage while the product is in transit is excluded.
f. Any costs and damage related to installation and/or reinstallation of products are not covered under this Plan.
g. Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for
such repairs.
h. If service under the Plan is provided on-site at your location, a person who has reached the legal age (18 years
old) must be present at all times during the service call.
i. Repair, replacement, installation, or modification of any component or part thereof, that has been, or is,
determined to be defective by the Consumer Product Safety Commission or for which a manufacturer has
issued, or issues, a warning, recall, or determination of defect.
j. System or appliance upgrades, or repairs or replacements required:
a. when the malfunction is due to missing components, parts, or equipment;
b. to comply with any federal, state, or local laws, regulations or ordinances, utility regulations, or
building or zoning code requirements, except as otherwise specified in this contract.
Appeal Protocol:
If at any time a dispute arises between OWNER and ADMINISTRATOR on claim adjudication, OWNER has full
rights under this policy to file an appeal through ADMINISTRATOR by emailing appeals@cpscentral.com
and requesting an appeal form. ADMINISTRATOR will review and respond to all appeals within 48 business hours.
ADMINISTRATOR will make reasonable efforts to resolve appeals amicably within the confines of the terms and
conditions stated herein.
Covered Products
Electronics Coverage:
This plan covers all parts and components for the following categories:
a. Cell Phones
b. Desktop/Laptop/Chrome book
c. Tablets
d. Televisions
e. Smart Watch
f. Smart Speakers
g. Digital and Point and Shoot Cameras
h. Camera Lens
i. Home Theaters/Audio System
j. Printers
k. Drone
l. Video Game Systems
m. Handheld Electronic Games
n. DVD Players
o. Routers
p. External Hard Drives
q. Smart Lighting
r. Streaming Devices
s. Smart Home
Electronics Conditions:
a. To be eligible for coverage under this plan all electronic products must be in good working order at the
time of plan purchase
b. If after service is performed, it is determined that the cause of the problem was software related, including
but not limited to, errors resulting from improperly functioning or defective software, computer viruses, or
any problems related to customized or proprietary software, computer games, peripheral equipment,
internet access or USB devices, OWNER shall be responsible for all costs incurred.
c. Repair or replacement of your product will apply toward the annual claim limit under the Plan Limits of
Liability.
Electronics Exclusions:
a. Replacement of consumables such as batteries, light bulbs, fuses, filters, print ribbons, print heads
including non-removable print heads, toner cartridges, drums or any other products with a pre-determined
life expectancy.
b. Charges incurred for set up or installation, reformatting of hard drives, system and software configuration
or data recovery or transfer.
c. Unless additional coverage is purchased, this plan does not cover data loss or hard drive recovery.
d. This Plan provides pixel coverage for video display products based on the manufacturer’s but excludes all
incidents of burn in regardless of manufacturer coverage.
e. Gross misuse, neglect, and intentional physical damage.
Accidental Damage Plan Coverage:
This plan includes Accidental Coverage for the covered product and shall cover damages as a result of impact, liquid
spill or unintentional physical damage for Mobile Electronics. Mobile electronics are defined as those products that
require batteries either internal or external.
Accidental Damage Conditions:
Accidental Coverage is an option for new, used, refurbished or recertified products that are in good working
condition at the time of plan purchase.
Accidental Damage Exclusions:
a. Products that have been lost or stolen
b. Intentional damage
c. Fire damage
d. Salt water damage.
e. Products used in a way the manufacturer never intended.
f. Damage incurred by natural disasters (i.e. hurricanes, tornadoes, earthquakes, fires, etc.).
g. Damage that is incurred by an animal or pet (i.e. dog chewing).
h. Products that fall within the television categories are excluded from Accidental Coverage.
Electronics Limit of Liability:
The Administrator will pay maximum amounts for the repair or replacement of the product as outlined in the Per
Claim Limit and Annual Claim Limit Plan Details. A Service Fee is collected with each service call according to the Plan Details.
Plan Details:
Service Plan Per Claim Limit Annual Claim Limit Service Fee per Claim
Complete Electronics Protection Plan $5,000.00 $10,000.00 $49.00*
Preferred Electronics Protection Plan $2,500.00 $5,000.00 $49.00*
Electronics Protection Plan $1,000.00 $2,500.00 $49.00*
*Smartphone Products $0-$749.99 $89.00
*Smartphone Products $750+ $125.00
Insurance:
The Administrator of this Plan, Consumer Priority Service, Inc., located at 3101 Emmons Ave Brooklyn NY 11235
(800) 905 – 0443.
Obligations of this plan are guaranteed under a Contractual Liability Insurance Policy issued by Plateau Casualty
Insurance Company. Should the ADMINISTRATOR fail to pay or provide service on a claim, including claims related
to the return of unearned portion of the premium, within sixty (60) days after proof of loss has been filed, the contract
holder is entitled to make a claim directly against the service contract reimbursement insurance company, Plateau
Casualty Insurance Company, located at 2701 N. Main St. Crossville, TN 38555 (888) 398-3632. The obligor of this
PLAN is MHHC Warranty and Service Inc. (MHHC), located at 400 Union ST SE Olympia, WA 98501 (800) 743
-7480.
State Specific Information:
Alabama only: In the event that we cancel this Plan for any reason, except nonpayment of the Plan purchase price or
a material misrepresentation by you, we shall provide you with written notice of such cancellation at least five days
prior to the effective date of the same.
Arizona only: Claims paid or the cost of repairs performed shall not be deducted from any refund owed
upon cancellation of this Plan. We will not cancel or void this Plan due to pre-existing conditions, prior use or unlawful
acts relating to the product or misrepresentation by us or our subcontractors. Neither we, our assignees, nor
our subcontractors will cancel or void coverage under this Plan due to our failure to provide correct information or our
failure to perform the services or repairs provided in a timely, competent and workmanlike manner.
California only: This service contract can be cancelled by the contract holder for any reason. If you decide to cancel
this service contract, and a cancellation notice is received by the administrator with thirty (30) days for a
home appliance or a home electronic, or within sixty (60) days for all other products, of the date you received the
service contract, and no claims have been made against the service contract, you will be refunded the full service
contract price. If you cancel your service contract after thirty (30) days for a home appliance or home electronic, or
after sixty (60) days for all other products, from the date you received this service contract, you shall receive a prorata refund of any amount of the service contract price, less any claims paid, less an administrative fee of ten percent
(10%) of the service contract price or $25, whichever is less, unless otherwise precluded by law.
Connecticut only: The expiration date of this Plan shall automatically be extended by the duration that the covered
product is in our custody while being repaired. You may pursue arbitration to settle disputes between you and us. You
may mail your complaint to: State of Connecticut, Insurance Department, P.O. Box 816 Hartford, Connecticut 06142-
0816, Attention: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product
and cost of repair, and include a copy of this Plan.
Georgia only: This contract will be interpreted and enforced according to the laws of the State of Georgia.
Cancellation shall comply with Section 33-24-44 of the Code of Georgia. Notice of such cancellation will be in writing
and given at least 30 days prior to cancellation. Refunds will be based on the excess of the consideration paid for this
Plan above the customary short rate for the expired term of the Plan. Claims paid shall not be deducted from any refund
owed. Any refund owed and not paid as required is subject to a penalty equal to 25% of the refund owed and interest
of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund.
Hawaii only: In the event we cancel this Plan, we shall provide five (5) days prior notice of such cancellation which
notice shall include the effective date of cancellation. If a refund is not paid by us within forty-five (45) days after your
return of the Contract to Us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30)
day period the refund remains unpaid.
Indiana only: Proof of payment for this Plan constitutes proof of payment to the insurer identified herein for the
reimbursement insurance coverage specified.
Michigan only: If performance under this Plan is interrupted because of a strike or work stoppage at our place of
business, the effective period of this Plan shall be extended for the duration of such strike or work stoppage.
Nevada only: The obligor in Nevada is MHHC Enterprises, Inc. If you are not satisfied with the manner in which the
provider is handling the claim on the contract, you may contact the Commissioner by use of the toll-free number of
the Division, (888) 872-3234. If a refund is not paid by us within forty-five (45) days after your return of the contract
to us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period the refund
remains unpaid.
The limit of liability under this contract equals the total cost of all repair or replacement services provided under this
program not to exceed the purchase price paid for the covered product. Claims paid or the cost of repairs performed
shall not be deducted from any refund owed upon cancellation of this Plan. In the event we cancel this Plan, no
cancellation fee shall apply and we shall provide you with written notice at least 21 days prior to the effective date of
such cancellation, which notice shall indicate the date of cancellation and the reason for cancellation. If this Plan has
been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1)
year, whichever occurs first, unless: 1) you fail to pay any amount due; 2) you are convicted of a crime which results
in an increase in the service required under the Plan; 3) You engage in fraud or material misrepresentation in obtaining
this Plan; 4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan
which substantially and materially increase the service required under this Plan; or 5) any material change in the nature
or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or
repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan. In
the event that replacement parts needed for repair should become unavailable during the coverage period of the Plan,
we shall be excused from performance hereunder and you shall receive a refund of the purchase price paid by you for
the product.
New Mexico only: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the
expiration of the Plan term or one (1) year, whichever occurs first, unless: 1) you fail to pay any amount due; 2) you
are convicted of a crime which results in an increase in the service required under the Plan; 3) you engage in fraud or
material misrepresentation in obtaining this Plan; or 4) you commit any act, omission, or violation of any terms of this
Plan after the effective date of this Plan which substantially and materially increase the service required under this
Plan. If a refund is not paid by us or credited to your account within sixty (60) days after your return of the contract
to us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period, or portion
thereof that the refund remains unpaid.
North Carolina only: The purchase of this Plan is not required to purchase or obtain financing of the product covered
hereunder.
Oklahoma only: This Plan is not issued by the manufacturer or wholesale company marketing the product covered
by this Plan. This Plan will not be honored by such manufacturer or wholesale company. This is not an insurance
contract. Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
Oregon only: Any controversy or claim arising out of or relating to this contract shall be settled by arbitration only
upon your and our mutual agreement, in accordance with the Oregon Uniform Arbitration Act, and in your county of
residence or another location in Oregon mutually agreed to by you and us.
South Carolina only: If you purchased this Plan in South Carolina, complaints or questions about this Plan may be
directed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105,
telephone number 803-737-6180. In the event we cancel this Plan, we shall provide prior notice of such cancellation
at least fifteen (15) days before the effective date of cancellation. Such notice shall state the effective date
of cancellation and the reason for cancellation.
Tennessee only: This Plan is automatically extended while the product is being repaired.
Texas only: Unresolved complaints concerning a provider or questions concerning the registration of a service
contract provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin,
Texas 78711.
Utah only: Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guaranty
Association. We can cancel this contract during the first sixty (60) days of an annual term by mailing to You a notice
of cancellation at least thirty (30) days prior to the effective date of cancellation except that we can also cancel this
contract during such time period for nonpayment of premium by mailing you a notice of cancellation at least ten (10)
days prior to the effective date of cancellation. After sixty (60) days have elapsed, we may cancel this contact by
mailing a cancellation notice to you at least ten (10) days prior to the effective date of cancellation for cancellations
due to any of the following reasons: (a) nonpayment of premium; (b) material misrepresentation; © substantial change
in the risk assumed, unless we should reasonably have foreseen the change or contemplated the risk when entering
into the contract; or (d) substantial breach of contractual duties, conditions, or warranties. The notice of cancellation
must be in writing to you at your last known address and contain all of the following: (1) the contract number; (2) the
date of notice; (3) the effective date of cancellation; and (4) a detailed explanation of the reason for cancellation.
Washington only: In the event we cancel this Plan, we shall provide you with written notice at least 21 days prior to
the effective date of such cancellation, and the notice shall indicate the date of cancellation and the reason
for cancellation. You are not required to wait before filing a claim directly with the insurer of this contract.
Wisconsin only: This service contract is subject to limited regulation by the Office of the Commissioner of Insurance
of the State of Wisconsin. Claims paid or the cost of repairs performed shall not be deducted from any refund owed
upon cancellation of this Plan. We will not deny your claim solely because you did not obtain preauthorization if we
are not prejudiced by your failure to notify us.
About CPS
Consumer Priority Service offers extended warranty coverage for virtually all consumer purchases ranging from mobile devices to computers to major appliances and more.
About CYA
Cover Your Assets, aka CYA, is a monthly warranty program created by the experts at Consumer Priority Service (CPS) designed to cover your electronic products. CYA covers every kind of electronic product and appliance that you have in your home, apartment, dorm, or business.
Download our Whitepaper on how employ Blockchain technology and Cryptocurrency.
Cover Your Assets, is a subsidiary owned by kaizenventures.io
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Corporate Locations
Corporate Headquarters 3101 Emmons Avenue Brooklyn, NY 11235 Manhattan Office: 15 West 38th Street New York, NY 10018 New Jersey Office: 41 James Way Eatontown, NJ 07724 Florida Office: 221 W Hallandale Beach Blvd, Suite 204 Hallandale Beach, FL 33009 Israel Office: Netanya, IL Lebanon Office: Beirut, LB
© 2023 Consumer Priority Service. All rights reserved
• Protection Coverage
o Accidental TV Warranty
o Appliance Extended Warranty Protection Plan
o Camera Extended Warranty Protection
o Connected Home Coverage
o DJ Equipment Extended Warranty Protection Plan
o Drone Extended Warranty Protection Plan
o Fitness Equipment Protection Plan
o Furniture Protection Plan
o Gaming Console Extended Warranty
o Headphones Extended Warranty Protection Plan
o Home Audio Extended Warranty Protection Plan
o Home Warranty Plans
o Jewelry Extended Warranty Protection Plan
o Laptop Protection Plan
o Macbook Extended Warranty Protection Plan
o Medical Equipment Protection Plan
o Mobile Audio Extended Warranty Protection Plan
o Personal Transport Extended Warranty Protection Plan
o Power Tools Extended Warranty Protection Plan
o Pro AV Extended Warranty Protection Plan
o Smartphone Protection Plan
o Sunglasses Extended Warranty Protection Plan
o Tablet Warranty Protection Plan
o TV’s & Monitors Protection Plan
o Tire & Wheel Protection Warranty Plan
o Vacuums Extended Warranty Protection Plan
o Watches Extended Warranty Protection Plan
o Manufacturer Extended Warranty
Bosch Manufacturer Warranty
Electrolux Manufacturer Warranty
Frigidaire Manufacturer Warranty
GE Manufacturer Warranty
Haier Manufacturer Warranty
KitchenAid Manufacturer Warranty
LG Manufacturer Warranty
Samsung Manufacturer Warranty
SONY Manufacturer Warranty
Whirlpool Manufacturer Warranty
• Customers
o Warranties
o Register Your Warranty
o Warranty Coverage Details
o File a Claim
o Walmart Expert Care
o Sam’s Club Services
o Redeem Your Groupon Voucher
o eBay Warranty
o Out of Warranty Repair
o Switch and Save on Smartphones
o Amazon Warranty
o Alibaba Warranty
o AliExpress Warranty
o Rakuten Warranty
o Mercari
o FAQ
o HVAC Service
• Dealers
o Dealer Signup
o Dealer Benefits
o Dealer Referral Program
o Dealer Returns Management
o Dealer Logon
o Ace Hardware Dealer
o Shopify
o CPS Warranty App for Shopify
o CPS Warranty App for BigCommerce
o Commercial Appliance Extended Warranty
o Motorized Blinds and Shades Protection
o OTC Hearing Aid Warranty Coverage
o Call Center Services
o CYA Home Warranty Retail Card
o CPS Aftermarket
o OEM Warranty
o CPS Solar
o Accidental Coverage for K-12 and Higher Education
o Warranties for Open Box, Scratch & Dent, Store Returns, and Used Appliances
o CYA for Major Appliance Retailers
o EV Charging Station
o Professional Video & Lighting Extended Warranty
o Travel Product Protection
• Service Centers
o Service Center Application
o Service Center Logon
• Company
o About
o Newsroom
o CYA Blog
o Careers
o Contact
o Consumer Priority Service Reviews
o Consumer Priority Service BBB Reviews
• My Account
Terms & Conditions
Monthly Service Plans
Electronics Protection Plan Terms and
Conditions
The Administrator of this Plan (Hereinafter “ADMINISTRATOR”), Consumer Priority Service, Inc., located at 3101
Emmons Ave Brooklyn NY 11235, agrees with the purchaser of this Plan (Hereinafter “OWNER”), to service products
that experience a mechanical breakdown, due to manufacturer’s defects in materials and workmanship, and normal
wear and tear that are the result of normal usage for a period selected by the OWNER. This Plan pays for parts and
labor for functional parts. Functional parts are those component parts that are critical to the performance of
the product’s essential function. ADMINISTRATOR will repair or replace the unit or any parts thereof, as required,
subject to the terms and conditions of this Plan.
This plan applies exclusively to products located in the single-family dwelling, individual condominium units,
individual apartment units, town houses, and/or modular home(s), located in the United and Canada, that you reside
in at the time of at the time of your enrollment in this plan.
THIS PLAN (HEREINAFTER “PLAN”) IS A LEGAL CONTRACT BETWEEN YOU AND THE
ADMINISTRATOR. COVERAGE INCLUDES ONLY THOSE ITEMS STATED AS COVERED, EXCLUDING
ALL OTHERS. IN ADDITION TO THE GENERAL CONDITIONS AND EXCLUSIONS STATED BELOW;
DEPENDING ON THE COVERAGE YOU SELECT AND THE ITEMS YOU CHOOSE TO INCLUDE IN THIS
PLAN, DIFFERENT TERMS, CONDITIONS, AND EXCLUSIONS MAY APPLY TO SPECIFIC PRODUCTS.
PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY.
General Conditions:
Along with the wording of original equipment manufacturers’ written warranty, the following terms and conditions
will apply:
a. Plan coverage is provided for authorized products only.
b. Plan coverage for all products begins on the 31st day of plan ownership. All claims placed within 30 days
from the date of purchase of your plan will be excluded from coverage.
c. If the covered product has been deemed too large to be shipped to the ADMINISTRATOR and the original
product manufacturer provides In-Home service during their coverage period, this Plan will provide InHome service at time of claim.
d. ADMINISTRATOR reserves the right to repair or replace the covered product with a comparable feature
model of like kind and quality. ADMINISTRATOR reserves the sole right to determine, according to the
terms and conditions of the Plan, whether a covered item will be repaired or replaced.
e. ADMINISTRATOR is not responsible for matching any feature of an existing item that does not contribute
to the primary function of that item.
f. Product replacement under this Plan will fulfill this agreement for the claimed product only. Once a
replacement/settlement has been released, there shall be no further obligations under this Plan for
said claimed product.
g. If no defect is found (no fault found) or service cannot be approved based on the terms and conditions of this
Plan, OWNER shall be responsible for service costs incurred.
h. ADMINISTRATOR, at its sole discretion, shall offer a replacement option of like kind and function or a
monetary settlement equal to the current market value (Hereinafter “CMV”) of the covered product
as determined by the ADMINISTRATOR.
Registration:
To register your Plan, visit www.cpscentral.com/fasc and click the “Register” button. If you prefer to register by
telephone with a representative, please call (800) 905-0443.
Transferability:
This Plan is not transferable to a subsequent owner.
Cancellation:
OWNER may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the
Plan and receive a full refund. ADMINISTRATOR may cancel this Plan for reasons, including but not limited to,
misuse of the product, unauthorized modifications to the product, non-residential or commercial use of the product.
If OWNER or ADMINISTRATOR cancels this Plan after thirty (30) days from the original purchase date but before
the annual coverage term ends, coverage under this Plan shall continue for the balance of the monthly period in which
this Plan is cancelled, and OWNER shall receive a refund of any advance payments for coverage less the cost of any
service received under this Plan, if any, that OWNER have made for the period of time beyond the monthly period in
which this Plan is cancelled.
To Arrange for Service:
For prompt service call (800) 905-0443. Please have your Plan information available so that our customer service
representative can assist you in scheduling proper authorized service for your covered product.
Service Reimbursements:
You may obtain and submit estimates of repair to ADMINISTRATOR for review and approval. All submitted
estimates must receive prior approval from ADMINISTRATOR before service has been performed in order to
qualify for reimbursement under this Plan. Please call (800) 905-0443 for assistance. Failure to properly follow this
procedure may delay or cause denial of your reimbursement request.
Service Call Fees:
OWNER shall be required to pay a Service Call Fee for each service request submitted. If your covered product
requires additional service related to the previous repair and within 30 days, OWNER shall not be responsible for an
additional Service Call Fee. No service shall be authorized by ADMINISTRATOR prior to Service Call Fee
collection. If your estimate for reimbursement has been approved but the Service Call Fee has not yet been
collected, the Service Call Fee will be deducted from the approved reimbursement amount. Service Call Fees vary
according to category and product. Please refer to your Plan details for more information.
Limit of Liability:
Each product has a specific limit of liability as indicated in the Limit of Liability section of each product category.
Coverage under this Plan will terminate for the remainder of the annual term for specific products if and when total
repair cost(s) for the covered product equals or exceeds the (Current Market Value (CMV) for that product
as determined by ADMINISTRATOR
a. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be held liable for any violations of federal, state
and local laws, regulations or guidelines prior to the beginning of the contract term and will not perform
repairs or replacements that violate any current federal, state and local laws, regulations or guidelines.
b. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be responsible or liable for secondary, incidental,
and/or consequential loss or damage resulting from the malfunction of any covered item, including, but not
limited to loss of income, utility bills, additional living expenses, personal and/or property damage.
c. ADMINISTRATOR, OBLIGOR and/or Insurer is not responsible or liable for any delay in service or
failure to provide service caused by conditions beyond ADMINISTRATOR, OBLIGOR and/or Insurer’s
control such as weather.
Binding Arbitration:
This Agreement will be governed by, and construed in accordance with, the internal laws of the State of New York,
without giving effect to the principles of conflicts of law that would require the application of the laws of any other
jurisdiction. Any legal action, suit or proceeding arising out of or relating to this Agreement or the transactions
contemplated hereby shall only be instituted, heard and adjudicated (excluding appeals) only in a state or federal court
located in New York, and each party hereto knowingly, voluntarily and intentionally waives any objection which such
party may now or hereafter have to the laying of the venue of any such action, suit or proceeding, and irrevocably
submits to the exclusive personal jurisdiction of any such court in any such action, suit or proceeding. Service of process in connection with any such action, suit or proceeding may be served on each party hereto anywhere in the
world by the same methods as are specified for the giving of notices under this Agreement.
General Exclusions: All Products
a. This Plan does not cover failure as a result of: surge, misuse, abuse, user induced damage, rust or corrosion,
mistreatment, including but not limited to, removal of parts and damage by people, pests, or pets, spilled
liquids (except for mobile electronics) or foreign objects found inside the equipment; repair of damage or
food loss caused by accident, theft, fire, flood, external causes such as, but not limited to, blown
fuses, inadequate electrical power, water and gas lines beyond the equipment, plugged drains, or any use of
the product not authorized by the manufacturer.
b. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects
such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
c. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the
covered product(s) including firmware or software.
d. Any loss occurring during the manufacturer’s warranty period and any loss due to failure to follow
the
manufacturer’s recommended maintenance, specifications or operating instructions during the term of this
Plan.
e. Any loss resulting from collision with another object or any damage while the product is in transit is excluded.
f. Any costs and damage related to installation and/or reinstallation of products are not covered under this Plan.
g. Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for
such repairs.
h. If service under the Plan is provided on-site at your location, a person who has reached the legal age (18 years
old) must be present at all times during the service call.
i. Repair, replacement, installation, or modification of any component or part thereof, that has been, or is,
determined to be defective by the Consumer Product Safety Commission or for which a manufacturer has
issued, or issues, a warning, recall, or determination of defect.
j. System or appliance upgrades, or repairs or replacements required:
a. when the malfunction is due to missing components, parts, or equipment;
b. to comply with any federal, state, or local laws, regulations or ordinances, utility regulations, or
building or zoning code requirements, except as otherwise specified in this contract.
Appeal Protocol:
If at any time a dispute arises between OWNER and ADMINISTRATOR on claim adjudication, OWNER has full
rights under this policy to file an appeal through ADMINISTRATOR by emailing appeals@cpscentral.com
and requesting an appeal form. ADMINISTRATOR will review and respond to all appeals within 48 business hours.
ADMINISTRATOR will make reasonable efforts to resolve appeals amicably within the confines of the terms and
conditions stated herein.
Covered Products
Electronics Coverage:
This plan covers all parts and components for the following categories:
a. Cell Phones
b. Desktop/Laptop/Chrome book
c. Tablets
d. Televisions
e. Smart Watch
f. Smart Speakers
g. Digital and Point and Shoot Cameras
h. Camera Lens
i. Home Theaters/Audio System
j. Printers
k. Drone
l. Video Game Systems
m. Handheld Electronic Games
n. DVD Players
o. Routers
p. External Hard Drives
q. Smart Lighting
r. Streaming Devices
s. Smart Home
Electronics Conditions:
a. To be eligible for coverage under this plan all electronic products must be in good working order at the
time of plan purchase
b. If after service is performed, it is determined that the cause of the problem was software related, including
but not limited to, errors resulting from improperly functioning or defective software, computer viruses, or
any problems related to customized or proprietary software, computer games, peripheral equipment,
internet access or USB devices, OWNER shall be responsible for all costs incurred.
c. Repair or replacement of your product will apply toward the annual claim limit under the Plan Limits of
Liability.
Electronics Exclusions:
a. Replacement of consumables such as batteries, light bulbs, fuses, filters, print ribbons, print heads
including non-removable print heads, toner cartridges, drums or any other products with a pre-determined
life expectancy.
b. Charges incurred for set up or installation, reformatting of hard drives, system and software configuration
or data recovery or transfer.
c. Unless additional coverage is purchased, this plan does not cover data loss or hard drive recovery.
d. This Plan provides pixel coverage for video display products based on the manufacturer’s but excludes all
incidents of burn in regardless of manufacturer coverage.
e. Gross misuse, neglect, and intentional physical damage.
Accidental Damage Plan Coverage:
This plan includes Accidental Coverage for the covered product and shall cover damages as a result of impact, liquid
spill or unintentional physical damage for Mobile Electronics. Mobile electronics are defined as those products that
require batteries either internal or external.
Accidental Damage Conditions:
Accidental Coverage is an option for new, used, refurbished or recertified products that are in good working
condition at the time of plan purchase.
Accidental Damage Exclusions:
a. Products that have been lost or stolen
b. Intentional damage
c. Fire damage
d. Salt water damage.
e. Products used in a way the manufacturer never intended.
f. Damage incurred by natural disasters (i.e. hurricanes, tornadoes, earthquakes, fires, etc.).
g. Damage that is incurred by an animal or pet (i.e. dog chewing).
h. Products that fall within the television categories are excluded from Accidental Coverage.
Electronics Limit of Liability:
The Administrator will pay maximum amounts for the repair or replacement of the product as outlined in the Per
Claim Limit and Annual Claim Limit Plan Details. A Service Fee is collected with each service call according to the Plan Details.
Plan Details:
Service Plan Per Claim Limit Annual Claim Limit Service Fee per Claim
Complete Electronics Protection Plan $5,000.00 $10,000.00 $49.00*
Preferred Electronics Protection Plan $2,500.00 $5,000.00 $49.00*
Electronics Protection Plan $1,000.00 $2,500.00 $49.00*
*Smartphone Products $0-$749.99 $89.00
*Smartphone Products $750+ $125.00
Insurance:
The Administrator of this Plan, Consumer Priority Service, Inc., located at 3101 Emmons Ave Brooklyn NY 11235
(800) 905 – 0443.
Obligations of this plan are guaranteed under a Contractual Liability Insurance Policy issued by Plateau Casualty
Insurance Company. Should the ADMINISTRATOR fail to pay or provide service on a claim, including claims related
to the return of unearned portion of the premium, within sixty (60) days after proof of loss has been filed, the contract
holder is entitled to make a claim directly against the service contract reimbursement insurance company, Plateau
Casualty Insurance Company, located at 2701 N. Main St. Crossville, TN 38555 (888) 398-3632. The obligor of this
PLAN is MHHC Warranty and Service Inc. (MHHC), located at 400 Union ST SE Olympia, WA 98501 (800) 743
-7480.
State Specific Information:
Alabama only: In the event that we cancel this Plan for any reason, except nonpayment of the Plan purchase price or
a material misrepresentation by you, we shall provide you with written notice of such cancellation at least five days
prior to the effective date of the same.
Arizona only: Claims paid or the cost of repairs performed shall not be deducted from any refund owed
upon cancellation of this Plan. We will not cancel or void this Plan due to pre-existing conditions, prior use or unlawful
acts relating to the product or misrepresentation by us or our subcontractors. Neither we, our assignees, nor
our subcontractors will cancel or void coverage under this Plan due to our failure to provide correct information or our
failure to perform the services or repairs provided in a timely, competent and workmanlike manner.
California only: This service contract can be cancelled by the contract holder for any reason. If you decide to cancel
this service contract, and a cancellation notice is received by the administrator with thirty (30) days for a
home appliance or a home electronic, or within sixty (60) days for all other products, of the date you received the
service contract, and no claims have been made against the service contract, you will be refunded the full service
contract price. If you cancel your service contract after thirty (30) days for a home appliance or home electronic, or
after sixty (60) days for all other products, from the date you received this service contract, you shall receive a prorata refund of any amount of the service contract price, less any claims paid, less an administrative fee of ten percent
(10%) of the service contract price or $25, whichever is less, unless otherwise precluded by law.
Connecticut only: The expiration date of this Plan shall automatically be extended by the duration that the covered
product is in our custody while being repaired. You may pursue arbitration to settle disputes between you and us. You
may mail your complaint to: State of Connecticut, Insurance Department, P.O. Box 816 Hartford, Connecticut 06142-
0816, Attention: Consumer Affairs. The written complaint must describe the dispute, identify the price of the product
and cost of repair, and include a copy of this Plan.
Georgia only: This contract will be interpreted and enforced according to the laws of the State of Georgia.
Cancellation shall comply with Section 33-24-44 of the Code of Georgia. Notice of such cancellation will be in writing
and given at least 30 days prior to cancellation. Refunds will be based on the excess of the consideration paid for this
Plan above the customary short rate for the expired term of the Plan. Claims paid shall not be deducted from any refund
owed. Any refund owed and not paid as required is subject to a penalty equal to 25% of the refund owed and interest
of 18% per year until paid; however, such penalty shall not exceed 50% of the amount of the refund.
Hawaii only: In the event we cancel this Plan, we shall provide five (5) days prior notice of such cancellation which
notice shall include the effective date of cancellation. If a refund is not paid by us within forty-five (45) days after your
return of the Contract to Us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30)
day period the refund remains unpaid.
Indiana only: Proof of payment for this Plan constitutes proof of payment to the insurer identified herein for the
reimbursement insurance coverage specified.
Michigan only: If performance under this Plan is interrupted because of a strike or work stoppage at our place of
business, the effective period of this Plan shall be extended for the duration of such strike or work stoppage.
Nevada only: The obligor in Nevada is MHHC Enterprises, Inc. If you are not satisfied with the manner in which the
provider is handling the claim on the contract, you may contact the Commissioner by use of the toll-free number of
the Division, (888) 872-3234. If a refund is not paid by us within forty-five (45) days after your return of the contract
to us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period the refund
remains unpaid.
The limit of liability under this contract equals the total cost of all repair or replacement services provided under this
program not to exceed the purchase price paid for the covered product. Claims paid or the cost of repairs performed
shall not be deducted from any refund owed upon cancellation of this Plan. In the event we cancel this Plan, no
cancellation fee shall apply and we shall provide you with written notice at least 21 days prior to the effective date of
such cancellation, which notice shall indicate the date of cancellation and the reason for cancellation. If this Plan has
been in force for a period of seventy (70) days, we may not cancel before the expiration of the Plan term or one (1)
year, whichever occurs first, unless: 1) you fail to pay any amount due; 2) you are convicted of a crime which results
in an increase in the service required under the Plan; 3) You engage in fraud or material misrepresentation in obtaining
this Plan; 4) you commit any act, omission, or violation of any terms of this Plan after the effective date of this Plan
which substantially and materially increase the service required under this Plan; or 5) any material change in the nature
or extent of the required service or repair occurs after the effective date of this Plan and causes the required service or
repair to be substantially and materially increased beyond that contemplated at the time you purchased this Plan. In
the event that replacement parts needed for repair should become unavailable during the coverage period of the Plan,
we shall be excused from performance hereunder and you shall receive a refund of the purchase price paid by you for
the product.
New Mexico only: If this Plan has been in force for a period of seventy (70) days, we may not cancel before the
expiration of the Plan term or one (1) year, whichever occurs first, unless: 1) you fail to pay any amount due; 2) you
are convicted of a crime which results in an increase in the service required under the Plan; 3) you engage in fraud or
material misrepresentation in obtaining this Plan; or 4) you commit any act, omission, or violation of any terms of this
Plan after the effective date of this Plan which substantially and materially increase the service required under this
Plan. If a refund is not paid by us or credited to your account within sixty (60) days after your return of the contract
to us, we will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period, or portion
thereof that the refund remains unpaid.
North Carolina only: The purchase of this Plan is not required to purchase or obtain financing of the product covered
hereunder.
Oklahoma only: This Plan is not issued by the manufacturer or wholesale company marketing the product covered
by this Plan. This Plan will not be honored by such manufacturer or wholesale company. This is not an insurance
contract. Coverage afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association.
Oregon only: Any controversy or claim arising out of or relating to this contract shall be settled by arbitration only
upon your and our mutual agreement, in accordance with the Oregon Uniform Arbitration Act, and in your county of
residence or another location in Oregon mutually agreed to by you and us.
South Carolina only: If you purchased this Plan in South Carolina, complaints or questions about this Plan may be
directed to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105,
telephone number 803-737-6180. In the event we cancel this Plan, we shall provide prior notice of such cancellation
at least fifteen (15) days before the effective date of cancellation. Such notice shall state the effective date
of cancellation and the reason for cancellation.
Tennessee only: This Plan is automatically extended while the product is being repaired.
Texas only: Unresolved complaints concerning a provider or questions concerning the registration of a service
contract provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin,
Texas 78711.
Utah only: Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guaranty
Association. We can cancel this contract during the first sixty (60) days of an annual term by mailing to You a notice
of cancellation at least thirty (30) days prior to the effective date of cancellation except that we can also cancel this
contract during such time period for nonpayment of premium by mailing you a notice of cancellation at least ten (10)
days prior to the effective date of cancellation. After sixty (60) days have elapsed, we may cancel this contact by
mailing a cancellation notice to you at least ten (10) days prior to the effective date of cancellation for cancellations
due to any of the following reasons: (a) nonpayment of premium; (b) material misrepresentation; © substantial change
in the risk assumed, unless we should reasonably have foreseen the change or contemplated the risk when entering
into the contract; or (d) substantial breach of contractual duties, conditions, or warranties. The notice of cancellation
must be in writing to you at your last known address and contain all of the following: (1) the contract number; (2) the
date of notice; (3) the effective date of cancellation; and (4) a detailed explanation of the reason for cancellation.
Washington only: In the event we cancel this Plan, we shall provide you with written notice at least 21 days prior to
the effective date of such cancellation, and the notice shall indicate the date of cancellation and the reason
for cancellation. You are not required to wait before filing a claim directly with the insurer of this contract.
Wisconsin only: This service contract is subject to limited regulation by the Office of the Commissioner of Insurance
of the State of Wisconsin. Claims paid or the cost of repairs performed shall not be deducted from any refund owed
upon cancellation of this Plan. We will not deny your claim solely because you did not obtain preauthorization if we
are not prejudiced by your failure to notify us.
About CPS
Consumer Priority Service offers extended warranty coverage for virtually all consumer purchases ranging from mobile devices to computers to major appliances and more.
About CYA
Cover Your Assets, aka CYA, is a monthly warranty program created by the experts at Consumer Priority Service (CPS) designed to cover your electronic products. CYA covers every kind of electronic product and appliance that you have in your home, apartment, dorm, or business.
Download our Whitepaper on how employ Blockchain technology and Cryptocurrency.
Cover Your Assets, is a subsidiary owned by kaizenventures.io
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• Customers: Toll Free US - (800) 905-0443 International - +1 (347)-535-3616
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Corporate Locations
Corporate Headquarters 3101 Emmons Avenue Brooklyn, NY 11235 Manhattan Office: 15 West 38th Street New York, NY 10018 New Jersey Office: 41 James Way Eatontown, NJ 07724 Florida Office: 221 W Hallandale Beach Blvd, Suite 204 Hallandale Beach, FL 33009 Israel Office: Netanya, IL Lebanon Office: Beirut, LB
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