08-25-2021, 01:02 PM
August 24, 2021---CNBC
CNBC and others interviewed Coinbase users across the country and found thousands of customer complaints against the company.
The interviews and complaints revealed a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from the company.
Coinbase’s customer service has been primarily via email, and many customers say it is hard to reach representatives and that they have not been made whole for their losses.
The number of arbitrations and other dispute resolution matters involving Coinbase has been rising at usarbitrationcorp.com for the 6th month in a row, the staff informed us.
CNBC and others interviewed Coinbase users across the country and found thousands of customer complaints against the company.
The interviews and complaints revealed a pattern of account takeovers, where users see money suddenly vanish from their account, followed by poor customer service from the company.
Coinbase’s customer service has been primarily via email, and many customers say it is hard to reach representatives and that they have not been made whole for their losses.
The number of arbitrations and other dispute resolution matters involving Coinbase has been rising at usarbitrationcorp.com for the 6th month in a row, the staff informed us.
