11-10-2022, 09:17 PM
Here is a previous case by *** (Identity withheld for privacy reasons).
I‘ve been an Instacart shopper for over 2 years, and was wrongfully deactivated for fraudulent activity. Instacart representatives stated the reason for deactivation was for account sharing; however, I’ve never given access to my account to anyone. In a recent update I started experiencing issues with the app anytime I had to login into my other device when the one device would not run the app properly. Each time I was asked to verify my identity, I always complied and was successful with the verification. It’s also evident that I was not sharing my account because the app will not run simultaneously on two devices. In addition, if they had checked the geo location of the IP addresses, they could easily determine the account was being accessed by a device in close proximity to the other device. I’ve sent several emails to Instacart to resolve the erroneous deactivation without resolution.
I‘ve been an Instacart shopper for over 2 years, and was wrongfully deactivated for fraudulent activity. Instacart representatives stated the reason for deactivation was for account sharing; however, I’ve never given access to my account to anyone. In a recent update I started experiencing issues with the app anytime I had to login into my other device when the one device would not run the app properly. Each time I was asked to verify my identity, I always complied and was successful with the verification. It’s also evident that I was not sharing my account because the app will not run simultaneously on two devices. In addition, if they had checked the geo location of the IP addresses, they could easily determine the account was being accessed by a device in close proximity to the other device. I’ve sent several emails to Instacart to resolve the erroneous deactivation without resolution.
