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+--- Thread: Instacart issues (/showthread.php?tid=260)
Instacart issues - Nerine - 12-02-2021
Here is a previous case by *** (Identity withheld for privacy reason).
All I want from instacart is to reactivate me, I literally was deactivated for an unspoken " new " rule they don't let any shopper know about before its too late, I have screenshots of the conversation I had with shopper support, they told me I was deactivated because I inquired about " heavy pay" they said the 2 batches I inquired about was eligible for it, they paid me then deactivated me. I can still open the ap however they don't let me see my reviews and ratings now , before they deactivated my account I was a 5 star shopper, I had zero missing items , my cancellation rate was 1 percent, I had nothing but positive reviews , I was always on time w deliveries, I believe they did a mass deactivation of any one asking about heavy pay, a couple days after I was deactivated a video came out from a channel called "Jen on the Go" talking about how people are getting deactivate for heavy pay, it's fraudulent to change things not ever openly clearly explain " new" policy then deactivating someone with out telling them exactly why, calling them fraudulent when THEY PAID YOU HEAVY PAY only to deactivate you? Makes no sense , I just want what's fair and they've caused me loss of income, I don't want extra pay. JUST TO BE REACTIVATED so I CAN WORK. I'll attach some customer reviews on this one, not all but I do have quite a few saved, I didn't have one negative comment throughout the whole time I've shopped for instacart. Also attached is images of handmade thank you cards I'd give with each order, I took this job very seriously and professionally, and gave 5 star service on each order. I'll send screenshots of support conversation on another email.
status--under review