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The European Consumer Centre - Donesia - 03-10-2023
The European Consumer Centre (ECC) can help consumers in several ways:
Information and advice: The ECC provides free information and advice to consumers on their rights when shopping in other EU countries, as well as Iceland and Norway. They can help consumers understand their rights under EU law, and can provide advice on how to resolve disputes with traders in other countries.
Assistance with complaints: The ECC can assist consumers with complaints against traders in other EU countries, as well as Iceland and Norway. They can provide guidance on the complaint process, and can help consumers to contact the relevant authorities or alternative dispute resolution bodies.
Mediation and conciliation: The ECC can act as a mediator or conciliator in disputes between consumers and traders in other EU countries, as well as Iceland and Norway. This can help to resolve disputes quickly and amicably, without the need for legal action.
Coordination with other authorities: The ECC works closely with national and European consumer protection authorities, as well as with other organizations such as the European Commission and the European Parliament, to promote consumer protection and improve cooperation between member states.
Overall, the ECC provides a valuable service to consumers by helping them to understand their rights and providing assistance with cross-border disputes. Their services are free of charge and available to all EU citizens.