07-19-2021, 11:59 AM
Here is a previous question that was asked by *** (Identity withheld for privacy reason).
To whom it may concern, you all helped me in the past with an issue with Instacart and I am hopeful you can do so again. I tried to deliver an order to a customer that includes alcohol. The customer did not respond and by law including Instacart rules, I am not allowed to leave the alcohol but return to the store. This morning I awoke to 1 star negative rating that took from a perfect 5-star rating to a 4.93 rating that drastically affects my income. I reached out to Instacart support and was told nothing can be done even though I follow the law and Instacart guidelines. Is there anything you can do to help resolve the situation? Please advise.
Status: case resolved
To whom it may concern, you all helped me in the past with an issue with Instacart and I am hopeful you can do so again. I tried to deliver an order to a customer that includes alcohol. The customer did not respond and by law including Instacart rules, I am not allowed to leave the alcohol but return to the store. This morning I awoke to 1 star negative rating that took from a perfect 5-star rating to a 4.93 rating that drastically affects my income. I reached out to Instacart support and was told nothing can be done even though I follow the law and Instacart guidelines. Is there anything you can do to help resolve the situation? Please advise.
Status: case resolved